Customer Service Help

Will my purchase get to me by Christmas?

All orders placed by Thursday, December 17, 2020 at 10am Eastern Time will be packed and shipped for Christmas delivery. 

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. Stardust Pottery never even sees your credit card number. PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Can I return an item I've purchased from Stardust Pottery?

We understand that handmade items must "speak" to the person that owns it. If you don't feel a connection to the piece of pottery art once it is in your hands, you are welcome to request a RMA via the contact form on this website. Generally, refunds are made on the purchase price and the original shipping upon return.

Custom made pieces have several steps in which a client has input. Therefore, if a refund is sought on a custom piece upon delivery, the refund will have a consulting and materials deduction of 50% of the purchase price upon the return of the item.

How can I reach you?

I can be reached via email through the Contact Form on this website.
My mailing address is:

Cindy Douglass c/o Stardust Pottery
PO Box 22
Morganton, NC 28680

Phone: 828-448-7331.
The phone number displayed here is strictly to provide customer support. It does not constitute permission for other companies to call me with robo calls, marketing, sales or questionnaires.